Shipping and Delivery Policy

 

Effective Date: April 1, 2019

1. Scope of Policy

This Shipping and Delivery Policy applies to specific services provided by Rowwat International (“we,” “our,” or “us”) that may involve the delivery of physical items or materials or software installations. Please note that most of our IT and Software Services do not involve shipping or delivery, as they are typically delivered electronically.

2. Delivery of Physical Items

• 2.1 Delivery Method: For services that require the delivery of physical items, we will use standard shipping methods unless otherwise agreed upon in writing with the client.
• 2.2 Delivery Timeframe: The estimated delivery timeframe will be communicated to the client based on the nature of the items and the shipping destination.
• 2.3 Tracking: We may provide shipment tracking information to the client when applicable, allowing them to monitor the status of their delivery.

3. Software Installations

• 3.1 Software Delivery: For software installations, we will provide detailed instructions and support for the installation process. Any software licenses or access keys required will be provided as specified in the service agreement.

4. Responsibility and Liability

• 4.1 Client Responsibility: Clients are responsible for providing accurate shipping addresses and contact information. Any additional fees incurred due to incorrect information provided by the client will be the client’s responsibility.
• 4.2 Delivery Delays: While we strive to meet estimated delivery timeframes, we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions or carrier-related issues.
• 4.3 Loss or Damage: In the event of loss or damage to items during shipping, clients should contact us immediately for assistance. We will work with the carrier to resolve the issue and facilitate a replacement or refund if necessary.

5. Contact Information

If you have any questions or concerns regarding the Shipping and Delivery Policy, please contact us at:

Rowwat International
rajni@rowwat.com

6. Changes to the Policy

Rowwat International reserves the right to amend or update this Shipping and Delivery Policy at any time. Any changes will be posted on our website, and the latest revision date will be indicated. It is your responsibility to review this policy regularly.

7. Acceptance of Policy

By engaging in services with Rowwat International that involve shipping, delivery, or software installations, you acknowledge and agree to abide by the terms and conditions of this Shipping and Delivery Policy.

Please adapt this policy to your specific needs and clarify the types of services that may involve shipping, delivery, or software installations. For most IT and Software Services, this policy may not be relevant.